Survey Analysis

Benefits

• Understand who your customers are
• Understand your site visitors' objectives; why have they come?
• Evaluation of customers' task success; can they achieve things you wish them to achieve?
• Satisfaction measurement; how happy are they with the services you provide?
• Requirements capture; what are your customers' needs in terms of web site, products or services?

Description

With surveys you can profile your visitors, finding things like who is coming to your site and what is your target audience. Surveys help you to find out how satisfied your visitors are for example on your online shop or how likely it is that users would recommend your site to a friend or colleague.